FAQ
Questions, answered
The things people ask before they start.
What can I ask MadeBy for?
Websites, web apps, online stores, mobile and desktop apps, internal tools, automations, integrations, AI features, design and maintenance. If it is made of software, ask. If it is not clear it fits, open a request and say what you are trying to achieve.
Do I need to know anything technical?
No. Describe the problem or the idea in plain language. We translate it into scope, and we explain every decision without jargon.
How long until I hear back?
Requests are acknowledged immediately and read the same business day. A quote usually follows once we understand the scope; simple requests are quick, complex ones may need a few questions first.
What does it cost?
It depends on scope. You always see a quote with price, scope and timeline before work begins, and you can decline it without any obligation. See the pricing page for how quotes work.
What is “automation” here?
Two things. First, much of the routine work on your request is automated: it is checked for completeness, prioritised, acknowledged and tracked without waiting for a person. Second, we build automation for you, as a service. People stay in charge of every decision that matters.
Who owns what you build?
The ownership terms are written in the quote you accept, so there is no ambiguity. Our standard approach is that you receive the source code and assets for what you paid for.
Can I see progress while it is being built?
Yes. Every request has a live page with status, messages, files and history. You are notified whenever something changes.
What if I want changes after delivery?
When we deliver, you can approve or request changes on the same request. Larger new ideas can become a new request or an ongoing-support arrangement.
Is my information safe?
We take it seriously and built the platform with security first: encrypted connections, hashed passwords, optional two-factor sign-in, strict access control so only you see your requests, and protected file uploads. Read the security page for specifics.
Can I cancel?
Yes. You can cancel a request yourself any time before work starts. After that, the quote you accepted governs.
Do you work in my language?
The site is available in 15 languages and we work in English and Spanish. Write your request in the language you are most comfortable with.
I need something urgent
Mark the timeline as “as soon as possible” and tell us the date. Urgent requests are prioritised automatically and flagged to the team.
Something else? Contact
Ready to ask?
Describe what you want in your own words. You will get a clear answer, a price and a plan.